Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our small and friendly practice in Winterbourne.
As a valued member of the reception team you will be the first point of contact for pets and their owners. The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals
Key Responsibilities:
1. Greet clients and their pets in a warm, professional manner.
2. Manage appointments, including booking, rescheduling, and cancellations.
3. Handle client enquiries via phone, email, and in person efficiently and courteously.
4. Provide advice on preventative healthcare products and promote Pet Healthcare Plans and insurance.
5. Dispense medications and prescriptions accurately.
6. Process payments, complete end-of-day cashing up, and perform general admin and reception tasks.
More about us
Rowe Vet Group (part of IVC Evidensia) is based in the South West, with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence and providing a patient-appropriate, compassionate service for our clients. You will join a well-established team of over 30 Veterinary Surgeons across the group, a strong, experienced nursing team, and a fantastic support team.
About You
7. Minimum 1 year of office-based experience.
8. Educated to at least GCSE level (5 subjects at grade C or above).
9. Reliable, well-organised, and able to manage time effectively.
10. Professional and caring telephone manner.
11. Strong communication and interpersonal skills.
12. Committed to delivering excellent customer service.
13. Confident using Microsoft Office and other computer systems.
14. Strong numeracy, literacy, and attention to detail.
Your shift pattern
You will work 26 hours across 3 days per week, with shifts on Monday from 10 am - 7 pm, Tuesday from 8 am - 5 pm, and Wednesday from 8 am - 5 pm, with inclusion in our 1:4 weekend rota.
In addition to a competitive salary, you will benefit from:
15. 6.6 weeks annual leave
16. Additional annual leave for your birthday which will be added to your holiday allowance
17. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
18. Cycle to work scheme
19. Initiatives focused on employee wellbeing
20. Non-accidental injury support
21. Learning and development opportunities via the IVC Evidensia Academy
22. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
23. Pension scheme
24. Discounted staff pet care
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