What you’ll be doing
1. Lead and manage a multi‑disciplinary design team (product and content designers) — up to 12 direct reports — overseeing delivery for mobile, web and app experiences across EE, Broadband and Plusnet, from annual plans through optimisation squads.
2. Own and drive end‑to‑end user experience and design system standards: ensure world‑class, digital‑first journeys, assess how new features affect full user flows and set design quality bar.
3. Translate commercial and customer priorities into design outcomes: prioritise work, define success metrics and ensure clear customer and commercial impact from design decisions.
4. Partner with product, research, engineering and senior stakeholders: influence strategy, advocate user‑centred ways of working, remove blockers and ensure cross‑functional alignment.
5. Develop talent and ways of working: coach and mentor designers, manage performance and career progression, reallocate resources across squads to grow capability and maintain high‑quality delivery.
Who we are looking for...
6. Demonstrated experience working within eCommerce design teams.
7. Proven experience leading multidisciplinary design teams (product, content and interaction designers) and developing design talent.
8. Demonstrable track record of driving end-to-end user journeys and delivering world‑class digital‑first experiences across web and mobile.
9. Strong knowledge of and experience with design systems, interaction patterns and modern design tools (e.g. Figma).
10. Solid understanding of user‑centred research methods and the ability to translate insights into product decisions.
11. Excellent stakeholder management and influencing skills — able to align design work with commercial goals and senior leaders.
12. Experience managing multiple projects and squads in an agile delivery environment, prioritising work to maximise customer and business impact.
13. Outstanding communication, coaching and feedback skills; ability to build a collaborative, inclusive team culture.
14. Commercially minded, with a clear focus on measuring and demonstrating customer and business outcomes from design.
15. Comfortable working at scale and adapting approaches to different product areas (e.g. app, web, optimisation).
Benefits
• 10% on target bonus
• Pension scheme, minimum 5% Employee contribution, BT/EE contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT/EE Shares Saving schemes.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.