Job Description
As the Contract Facilities Manager you will be the contract representative to the customer and responsible for the ISS service team with regards to the delivery of the contract. The role is accountable to the Key Account Portfolio Director and will line manage the integrated facility service team (hard and soft FM). The role will lead on the client relationships, delivery of key life cycle projects and prepare the contract for hand back at the end of the contract life span.
Key Responsibilities
• Prepare project for hand back to the MoJ, working with the SPV to ensure all contract requirements of hand back are delivered.
• Ensure efficient and effective management of the integrated facility operations including planned and reactive building, engineering systems and assets maintenance, cleaning and other all other soft facility service to required standards and SLAs.
• Working closely with the SPV and building strong working relationships.
• Leadership of contract management team in the delivery and ongoing development of our service solution systems, identifying service improvement opportunities.
• Ensure that healthy and safety (H&S) and all compliance with all health and safety legislation is followed and that there is an embedded safety culture within the team.
• Ensure that all required data and reporting all documents including planned, scheduled and reactive maintenance, H&S and safe systems of work etc. are up to date and reviewed at appropriate times.
• Deliver key technical life cycle projects within expected budgets and timeframes.
• Ensure all services are delivered in a commercially responsible way; own and deliver the contract budgets, financial targets and SLAs.
• Ensure all customer queries / complaints are correctly recorded and responded to through the customer complaints procedure.
• Ensure all relevant periodic reporting and required paperwork and administration is completed on time.
Professional and Personal Competencies/Qualifications
• Experience of managing a PFI contract(s) required
• Proven leadership and organisational skills with the ability to develop and drive operational strategy and development plans
• Experience in managing technical infrastructure, assets and engineering systems
• Experience in managing and delivering soft facility services
• Knowledge of relevant legislation, regulations and standards
• Stakeholder management skills
• Service and customer orientated, with commercial mindset
• IWFM or equivalent industry membership desirable
• IOSH Managing Safely qualification or equivariant
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.