Overview
Join to apply for the Housekeeping Attendant role at Novotel Hotels.
Responsibilities
* Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas.
* Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly.
* Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions.
* Wash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels.
* Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel.
* Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of.
* Check stock levels of cleaning and sanitising supplies and equipment and liaise with suppliers for prompt delivery of both.
* Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations.
* Ascertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfaction.
* Report complaints to the Head Housekeeper.
* Ensure rooms are cleaned within an agreed timescale and be responsible for any keys issued and the security of guests' bedrooms in the assigned section.
* Look for and hand over to the Housekeeping Manager any articles of lost property found in guests' bedrooms and areas of work.
* Be aware of the procedures to be taken in emergencies such as a guest's illness and comply with safe working practices as laid down under the Health and Safety Act.
* Wear any appropriate protective clothing provided by or recommended by the company and ensure any accidents to staff, guests or visitors are reported in accordance with the correct procedures.
* Attend company training as required. From time to time you may be required to work in other departments depending on business needs; the company will ensure you are fully trained before being asked to do so.
* Specific Health & Safety: Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities; comply with and understand the company’s COVID-19 procedures.
Qualifications
* Personal Qualities: Be flexible to cover the business needs; Enthusiasm; Punctual and reliable; Adaptable.
* Skills / Qualities: Strong sense of ethics; Autonomous and sense of responsibility; Ability to work independently; Be self-motivated; Positive; Good interpersonal skills; Strong communication skills, both written and verbal; Accurate/Attention to detail; Effective organisational skills; Good listening skills and ability to anticipate; Fluent in English; Copes well under pressure; Knowledge of H&S regulations; Ability to build rapport quickly with senior management; The ability to work as part of a team; Be trustworthy; Must have integrity; Be proactive; Prioritising skills; Customer service focused.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Special Notice
During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential. This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
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