Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
What we're looking for:
We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa management position is ideal.
* Minimum 2 years’ experience in a similar Spa Management position
* Previous experience in a 5 bubble Spa or similar environment would be desirable
* Must have well rounded experience and understanding of the operational running of a spa
* NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
* Excellent team work ethic to harmonise and support the team as well as a good sense of humour!
* A passion for customer service and delivering the best
* A high level of organisation with a keen eye for detail
* Personable, but friendly and can put guests at ease whilst remaining professional
Day in the life of:
Imagine stepping into a realm where relaxation and rejuvenation take centre stage. As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. Picture a day that begins with the aromas of essential oils and the promise of serenity. You'll be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever-changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.
Example key responsibilities:
* To be
visible, engaging and hands-on with the day to day management of the team
* Responsible for rotas for all staff including holidays/time off.
* Driving to
deliver exceptional customer experiences, assisting where needed
* Assisting
promptly and effectively with guest issues or concerns for a seamless service
recovery
* Understanding of the spa software ensures a smooth booking process for all
clients. Ensuring the diary has been maximised, being aware of offers and
promotions and actively selling them to help the spa achieve its financial
goals.
* Front of
house duties, to step in where necessary.
* To be a
part of the recruitment process, assisting to locate and hire the very best in
talent from the local area.
* Assist
with the arrangements for the reviewer/ mystery shop to be held once per year
in relation to our 5 bubble accreditation.
What you'll get in return:
* Exclusive Team Member discounted stays
and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development
opportunities
* Free access to 24/7 employee assistance
program
* Team member of the month - £100 and Team
member of the year - £500
* Uniform Provided
* Competitive
pay and package including incentives
* Additional
annual leave and family leave
* Additional
pension contribution
This hotel is managed by leaf HOSPITALITY who is a
hotel management company that has one simple value that underpins everything we
do: be excellent. We work with branded and independent hotels. Our vision is to
be a leader in the market where every member of our team plays a part in
delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity
#BeEntrepreneurial