Overview
Workplace Coordinator – Signature Guest Services, part of Mitie Cleaning & Hygiene Services. Based at a prestigious London landmark. Full-time role focused on delivering an exceptional guest and colleague experience and shaping the everyday hospitality of the workplace.
What You'll Do
* Deliver a professional and personal guest experience: greet and register all guests and parcels using internal systems, escort visitors to their meetings, and provide a warm, efficient welcome that sets the tone for their visit.
* Create a standout workplace environment: conduct twice-daily floor walkarounds and workplace inspections to ensure spaces are safe, clean, and inviting; maintain meeting rooms so they are ready, well-stocked, and presentable.
* Manage the details that make a difference: handle incoming mail and parcels with accuracy and care, keeping everything logged and delivered smoothly.
* Collaborate across service lines: work with cleaning, technical, building management, AV, IT, and events teams to support colleagues and guests and deliver a seamless experience as part of OneMitie.
* Take ownership of the workplace experience: log work orders, coordinate services, and support daily operations with pride, precision, and a solutions-focused mindset.
Who You Are
* 1–2 years' experience in hospitality, luxury retail, corporate concierge, airlines, or similar roles.
* Positive, can-do mindset with strong interpersonal and communication skills.
* Immaculate personal presentation with the confidence and warmth of a professional host.
* Tech confidence across Outlook, Teams, Chrome, visitor booking tools, radios/headsets, and tablets.
* Organised, detail-focused, adaptable, and able to remain calm under pressure.
Why Join Signature
* Be part of a purpose-driven company committed to better places and thriving communities.
* Join a diverse, inclusive team that cares about people and service.
* Access industry-leading training, mentoring, and development opportunities.
* Work with high-profile clients in environments where standards and people matter.
* Enjoy a market-leading benefits package tailored to your lifestyle, including:
* Virtual GP for you and your household
* Salary Finance for financial wellbeing and earned pay access
* Flexible benefits via Choices platform (extra holidays, tech, dental, critical illness, etc.)
* MiDeals discounts, cycle-to-work, enhanced pension contributions, life cover up to four times salary, save-as-you-earn, and Mitie Matching Share Plan
* Mitie Stars recognition with monthly prizes and a yearly top prize of £10,000
Equal Opportunities
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need adjustments, please email us during recruitment.
Additional Information
Since 1987, Mitie has 76,000 employees and operates globally as a leading facilities management and professional services company. We welcome you to join our Mitie Team and contribute to our diverse and collaborative culture.
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