Client Onboarding Manager Chester, United Kingdom Job Description: Job Title: Global Markets Client Onboarding Manager Corporate Title: Assistant Vice Present Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of everyconnection. ResponsibleGrowth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career. Job Description: The Global Markets Client Onboarding team are a fast-paced, client facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and Regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading. Responsibilities: - Manage the end-to-end onboarding process for institutional clients across various lines of business. - Act as the primary point of contact for clients during onboarding, delivering a timely and compliant client onboarding experience. - Liaise with internal teams, including Sales, Trading, Legal, Credit, AML/KYC and Operations to ensure all onboarding requirements and met efficiently. - Monitor and communicate onboarding progress with key stakeholders, proactively addressing roadblocks or delays. - Ensure data accuracy and system readiness to enable client for trading upon completion of onboarding. - You will be the voice of the client, enabling the strategic development of the client service model and technology platforms. - You will participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. - You will ensure Bank of America is industry leading in onboarding - exceeding expectations, enhancing the on-boarding / integration client experience, aligning with client strategies, themes and ensuring we deliver against strategic plans for best in class on-boarding. - You will protect existing revenue and enable new revenue through onboards and mandates won for multi-fund launches. Requirements: - Experience in client onboarding, account management or a similar operations/client facing role within financial services. - An understanding of AML/KYC, regulatory and documentation requirements for institutional client onboarding. - Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams. - Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment. - Proficiency in using workflow tools and familiarity with onboarding platforms is a plus. - Proficiency in French and/or German to support communications with clients would be beneficial. Other Skills: - Excellent communications skills and ability to present to a senior audience. - Ability to work under pressure in a team environment. - Ability to liaise with all levels of the firm and people with different experiences and backgrounds. - Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate. - Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions. - Excels in working among diverse viewpoints to determine the best path forward. - Experience in connecting with a diverse set of clients to understand future business needs. - Commitment to challenging the status quo and promoting positive change. - Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. - Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world. Benefits of working at Bank of America Ireland: - Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner - Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons - 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum - Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc - Use of a flex fund to use towards benefits - Access to free counselling through an Employee Assistance Programme and virtual GP services - Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution - Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions - Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Bank of America Good conduct and sound judgment are crucial to our long-term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf). View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf). 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To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.