An exciting new Employee Relations Advisor opportunity at DX!
*** This is a full time office based role***
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
To be part of the Your Personnel Team, you will drive the delivery of a consistent and accurate central advice service for employees across the company both verbally and written; with a focus on delivering excellent customer service tailored for managers, employees and peers.
DX are going through a huge period of change therefore you will be exposed to a variety of ER and will be offered the opportunity to support on a number of projects. As such, you must be adaptable to change and used to a fast-paced environment.
Key responsibilities
Develop a deep understanding of customer needs and service requirements to ensure the systems and processes provided deliver effective, efficient, transparent systems and processes that are easy to use by all involved.
To proactively manage and provide advice to managers on absence including persistent sickness absence and periods of long-term sickness absence in line with company trigger points and processes.
To deliver an effective first line ER service, supporting and providing guidance to Line Managers for investigations, disciplinaries and Grievances.
Develop and maintain strong & trusted partnerships with managers and your team colleagues, providing constructive challenges as well as acting as a sounding board and advisor.
This role will work closely with managers to ensure good ER practice is followed and to empower and coach them in general and more complex employee relations issues.
Responsible for the regular updates of the company policies and the creation of new policies in line with legislation.
Develop appropriate guides, training programmes, and FAQs which support line managers in managing their teams to deliver high performance; engaging with stakeholders throughout.
Take a proactive approach to professional development for yourself, using internal and external networks and resources to advance and share knowledge.
Working on ad hoc projects with the Team as required
Carry out any other reasonable requests which maybe required of this role.
Knowledge, Skills and Experience
Experience of being part of a centrally located ER shared service centre with multi-sites nationally.
Experience of providing advice on a range of ER issues including discipline, grievance, absence, performance and other ER cases.
Finely honed coaching skills with experience of supporting customers to grow in their knowledge and understanding of ER processes and procedures.
An up to date knowledge and understanding of relevant employment legislation.
Extensive experience of updating existing and creating new ER procedures and processes, keeping all stakeholders involved and engaged whilst also fulfilling SOP manuals, risk assessment, and business continuity requirements.
Demonstrable experience of developing and maintaining strong business relationships and the ability to communicate effectively at different levels with strong written and verbal communication skills.
Commercially aware and able to balance ER and business requirements.
Demonstrate the delivery of excellent standards of customer care.
Proactive and tenacious approach to problem solving.
Demonstrates a clear understanding of confidentiality, information security and respects sensitive information.
Must be competent user of Microsoft office packages with experience of using multiple HRIS for inputting and extracting data.
Flexible and adaptive to changing priorities with the ability to work in an agile environment and manage a fast paced, fluctuating and diverse workload whilst maintaining accuracy and attention to detail.
Ability to work on own initiative whilst at the same time being an effective team member.
CIPD qualified
Personal Specification:
Confident, efficient and professional.
Tactful, diplomatic and at ease with people at all levels.
Ability to assimilate large amounts of information and recognises the importance of attention to detail.
Flexible and committed.
Proactive and hands on.
Demonstrates an investigative and can do approach and attitude to all tasks.
Strong influencing skills.
You will be someone who enjoys playing their part in a team who gets stuck in to support the rest of the team and business.
Benefits:
Competitive Rates of Pay
Holidays: 25 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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