Job Description
Team Leader – WHSmith – Exeter St Davids
Contract Type: Permanent; £13.05 per hour
Working hours: 30 hours per week (6 hours a day) working any 5 out of 7 days including weekends
As a Team Leader in our Exeter St Davids store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and succeed. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements
* 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of employment or education references without gaps.
* Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
* Photographic ID (passport or UK Driving Licence).
What Being a Team Leader Is All About
* Guiding and engaging your team to deliver excellent standards and results aligned with the Trading plan.
* Creating a culture of learning, support, and recognition—spotting opportunities for personal skills development, product knowledge, and self-awareness.
* Supporting colleagues in an environment where everyone feels valued and welcome.
* Fostering a sense of pride within the store to ensure safe and legal operations.
What Our Store Leadership Team Would Love To See
* Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with knowledge of KPIs such as ATV.
* Experience in proactively leading from the front, helping on the shop floor.
* Flexibility to support other stores in the area when needed.
* Ability to build strong relationships and communicate effectively.
* Experience in supporting employee training and development, motivating teams to perform their best.
How We Reward Our Teams
We recognize your hard work with a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, we offer deals from retail partners to help you save money and create memories, whether enjoying a meal, an adventure, or tickets to the latest movies. Our Employee Assistance Programme supports your wellbeing, offering help and guidance for physical, mental, and financial health.
About Us
WHSmith has a rich heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an excellent customer experience with the latest tech. We have strong partnerships with M&S and Costa Coffee, broadening our offerings throughout the UK. Our mission is to make every journey better.
Additional Details
* Business Format: Railway
* Shift Pattern: Flexible (excluding nights)
* Position Type: Permanent
* Hours per Week: 30
* Full Time / Part Time: Full Time
* Salary Up To: £24,944.00
* County: Devon
* Country: UK
* Post Code: EX4 4NT
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