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An opportunity has arisen for a IT Technician /1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician /1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23, and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician,IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician,Service Desk Analyst,Technical SupportAnalyst,IT Support Analyst, IT Engineer,IT Helpdesk,Support Technicianor in a similar role.
* Familiarity with O, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
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