The Medical Secretary and Administrator role is a vital part of the practice team at The Tolsey Surgery, supporting both patients and clinicians to ensure the smooth day‑to‑day running of the practice. This role combines medical secretarial duties, patient administration and teamwork across a busy and supportive primary care environment.
Responsibilities
* Process referrals via e‑Referral Service and other NHS systems.
* Manage referrals, including dealing with rejected referrals and queries.
* Track and follow up on referrals, investigations and patient queries.
* Type, proofread and format medical letters.
* Liaise with hospitals, community services and other healthcare providers.
* Support clinicians with administrative tasks arising from consultations.
* Maintain accurate and up‑to‑date patient records using SystmOne.
* Prioritise workload effectively in a busy environment.
Qualifications
* Previous experience in a medical secretary or NHS administrative role (desirable).
* Excellent typing and IT skills, with experience of SystmOne advantageous.
* Highly organised with strong attention to detail.
* Ability to manage a busy workload and meet tight deadlines.
* Excellent communication and interpersonal skills.
* Works well independently and as part of a team.
* Maintains confidentiality and professionalism at all times.
Benefits
Working at The Tolsey Surgery offers the opportunity to be part of a caring and experienced team, with ongoing learning opportunities, supportive leadership and the chance to develop within a well‑established and respected practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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