Job Description
Location – Midlands, preferably Northampton area. Travel to other locations required
Permanent/ Full-Time
We’re looking for a dynamic Business Support Manager to ensure we are providing the highest level of operational performance across a multi-site contract through rigorous data analysis, compliance oversight, reporting governance, and process excellence.
This role acts as the central point for performance insight, ensuring all PPMs, work orders, purchase orders, staff training and supporting documentation meet required standards; you will ensure Facilities Managers and wider team remain aligned, accountable, and consistently achieving performance expectations.
In this role, you will deliver weekly, monthly and quarterly performance reports covering KPIs, WOs, PPMs, and compliance metrics; analysing trends, identify risk areas, and present actionable insights to management. Overseeing the integrity and completion of all work orders across the portfolio, we’re looking for you to ensure reactive, planned and statutory tasks are logged correctly and completed on time. Assisting the senior management, operational teams and client, this is your chance to combine leadership, innovation, and operational excellence in a role that makes a real impact.
As an Apleona Business Support Manager, we’re looking for:
* Experience in a performance-focused, data-driven role within Facilities Management or similar.
* Strong analytical and reporting skills.
* Proficient in MS Excel, reporting tools, and CAFM/financial systems.
* Exceptional attention to detail, accuracy, and follow-through.
* Strong communication skills.
* Experience with POs, WOs, PPMs, or compliance frameworks
* Experience within performance governance, PMO, or KPI environments (desirable)
* CAFM system superuser experience (desirable)
* Valid UK Driving license with access to own vehicle
In return, we’ll provide you with full training on ‘specialist’ items once you start and make sure that you have everything you need to do a great job and be part of the team!
Why Join Us?
* £45,000 - £55,000 pa
* Monthly Car Allowance
* Healthcare Cover & Life Assurance
* 25 Holiday Days, plus Bank Holidays
* Employee discounts via Perkbox
* Access to a virtual GP
* Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.
Don’t miss this opportunity, apply now!