Guest Services Representative - Billing Aquadrome - Northampton, Northamptonshire Location: Billing Aquadrome NN3 9DA Contract: Seasonal 10 hours Job Summary: The Guest Services Representative (Receptionist) is the first point of contact for visitors and guests. This role is responsible for providing a welcoming environment, handling front desk operations, and delivering excellent customer service to ensure a positive experience for all guests. Key Responsibilities: Greet and welcome guests in a friendly and professional manner Answer, screen, and forward incoming phone calls Provide accurate information about services, facilities, or company policies Manage reservations, bookings, or appointments (if applicable) Handle guest inquiries, requests, and complaints efficiently Maintain a clean, organized, and presentable reception area Receive and sort mail, deliveries, and packages Assist with administrative tasks such as filing, data entry, and scheduling Coordinate with other departments to meet guest needs Ensure security procedures are followed (e.g., visitor logs, ID checks) Requirements & Skills: Proven experience as a receptionist, front desk representative, or customer service role Excellent verbal and written communication skills Strong interpersonal and customer service abilities Professional appearance and attitude Ability to multitask and prioritize tasks effectively Basic computer skills (e.g., Microsoft Office, booking systems) Strong organizational skills and attention to detail Preferred Qualifications: High school diploma or equivalent (college degree is a plus) Experience in hospitality, hotel, or customer-facing environments Knowledge of reservation or CRM systems Working Conditions: May require working shifts, weekends, or holidays Fast-paced, customer-facing environment