Kaboodle is a leading kitchen appliance installation company, and we're currently seeking a Customer Service Administrator to join our team in Stevenage on a maternity cover contract, starting 1st September 2025. We're passionate about delivering excellent service and just as passionate about supporting and developing our people. Key Responsibilities Schedule and book customer deliveries Respond to customer queries and update order progress Provide accurate reports to clients in a timely manner Monitor and support improvement of client KPIs Liaise with Sales, Operations and Procurement teams to resolve stock and scheduling issues Build relationships with manufacturers and retailers Assist with onboarding clients to our portal and updating job statuses Monitor upcoming promotions or workload spikes and escalate issues as needed Provide administrative support to the Operations Manager Perform other relevant duties as required What We're Looking For Essential: Customer service experience Experience scheduling deliveries, installations, or general workload Strong IT skills, particularly Microsoft Excel Excellent communication skills (written and verbal) High attention to detail Ability to work under pressure and manage tasks proactively What We Offer You'll receive full training and the support of a friendly, experienced team throughout your time with us. You'll also have access to a Health Cash Plan, discounted appliances. We also offer a Cycle to Work scheme, a generous employee referral programme, and opportunities to further develop your skills during the contract. Job Type: Fixed-term (Maternity Cover) Contract length: Expected to start 1st September 2025 Schedule: Monday to Friday Location: Office-based - Stevenage, Hertfordshire Salary: £26,728 If you're organised, confident with IT, and experienced in scheduling jobs or coordination, we'd love to hear from you. Please click Apply Now to submit your CV.