IT Support Technician – 1st / 2nd Line Exeter (Hybrid Working) I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team. This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function. The Role: You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems. Day-to-Day: Responding to and resolving 1st and 2nd line support tickets Supporting users across Windows 10/11, Microsoft 365, and Active Directory Managing user accounts, access, and group policies (on-prem and Azure AD) Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.) Providing iOS mobile device support and remote access troubleshooting Logging, tracking, and updating tickets within the helpdesk system What They Are Looking For: Proven helpdesk/service desk experience Strong understanding of Microsoft technologies: Windows 10/11, O365, Active Directory, Teams Comfortable with basic network support Familiarity with mobile device management, especially iOS Excellent communication skills and a proactive, customer-first mindset This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment. Interested in hearing more? Apply today and I’ll be in touch with the full details.