About the Role:
We are Argyl, an ambitious startup in the short-term lettings industry with a handpicked portfolio of holiday lets and residential assets across the UK. We are focused on providing exceptional short-term accommodation solutions for guests while ensuring property owners a seamless and profitable experience.
We are looking for a proactive and detail-oriented Property Operations Co-ordinator to join our London team. This is an active, on-the-ground role working from properties across London which plays an essential role in guest satisfaction and property management.
As a key part of our team, the role requires you to manage your own calendar, balance responsibilities independently and be a self motivator. Whilst ensuring each guest has a wonderful stay. You will enjoy flexibility in your working hours, evening and weekend work will occasionally be required. Your duties will range from, but are not limited to, guest relations and property inspections, and scheduling contractors, liaising with guests to ensuring any necessary repairs or replacements are swiftly addressed.
Key Responsibilities:
Guest Relations & Property Inspections:
* Meet and greet VIP guests on arrival, ensuring a welcoming experience.
* Conduct regular property inspections, and resolve any maintenance or service issues promptly. Ensuring brand standards are met and maintained.
* Manage suppliers in ensuring these align with brand standards
* Supporting the Guest Relationships team, ensuring any issues are resolved quickly and efficiently to maintain guest satisfaction.
Maintenance & Repairs:
* Proactively schedule and manage property maintenance with local contractors (plumbers, electricians, cleaners, etc.)
* Handle minor repairs and replacements (e.g., replacing a broken toaster, swapping light bulbs, etc.) or arranging larger works with professionals
* Maintain property inventories and organise items as needed.
Operational Support:
* Assist in the preparation of properties ahead of guest arrivals, checking cleanliness, utilities and supplies.
* Ensure properties are always guest-ready and maintain high standards.
* Be on-call for emergency issues (e.g., plumbing or electrical), and co-ordinate swift resolutions.
Property Management:
* Keep detailed records of property conditions, including maintenance schedules, and guest feedback.
* Conduct routine checks on the properties' equipment, appliances, and furnishings, addressing potential issues early.
* Report property updates and urgent matters to the management team.
Business Support:
* Any other ad-hoc work within reason required to support the business.
Key Skills & Requirements:
Experience & Skills:
* Previous experience in property management, hospitality, or a similar hands-on role is preferred.
* Strong communication and interpersonal skills, with a friendly and professional approach when interacting with guests.
* Ability to work independently and manage time effectively, especially in a flexible role that may involve varying hours.
* Strong attention to detail and proactive problem-solving and critical thinking skills
* Practical, hands-on approach to resolving issues and maintaining properties.
* Comfortable working in a fast-paced, flexible environment
Personal Traits:
* A caring and responsible attitude towards property management, treating each property as if it were your own.
* Proactive and reliable, with a strong sense of initiative to identify and address issues before they escalate.
* Comfortable working across various locations in London, with a flexible approach to work.
* Must be able to work with minimal supervision, be highly organized, and possess strong time management skills.
Additional Considerations:
* Valid driver's license and access to a vehicle is advantageous but not essential, as travel between properties may be required.
* Flexible working hours, with the understanding that some tasks (e.g., emergencies, guest arrivals) may fall outside of regular office hours, including weekends or evenings.
* Living in London will be essential - Out portfolio is spread across Central London so access to and from is required.
Why Join Us?
* Variety & Flexibility: Every day is different - work across a range of unique properties and take ownership of what you do. Flexible hours allow you to manage your time around your commitments.
* Impact: Your work directly contributes to the guest experience, ensuring they have memorable, enjoyable stays.
* Independence: While you'll work with a team, this role allows you to manage your schedule and tasks, making it ideal for someone who enjoys autonomy.
What Else Do We Offer:
* Competitive salary and performance-based bonuses
* Flexible working hours and days for remote work
* Opportunities for professional development and career progression
* A supportive and collaborative team environment
* Staff discounts on services and properties
Application Process
To apply, please submit a CV/resume detailing your qualifications and experiences via the URL below.
All applications should be submitted through our WorkSmarter vacancy page:
https://argyl-
We'll be conducting interviews both in person and online in the coming weeks.
Argyl Group Limited is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities.
Thank you for considering a career at Argyl Group Limited. We look forward to receiving your application
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Employee discount
* Flexitime
* Free or subsidised travel
Work Location: In person