The Driving Range Assistant provides the first point of contact for members and visitors to our Driving Range, as such the role is instrumental in delivering a memorable experience, both in terms of presentation standards, and the welcome our guests receive.
If you enjoy interacting with people and providing excellent customer service in a fun and friendly environment then this job is for you.
Main Duties and Responsibilities
* Assist with the daily Driving Range opening and lockdown procedures.
* Conduct a daily tour of the Driving Range to ensure a clean and tidy operation.
* Greet customers, show them to their range bays, and manage the Driving Range booking system.
* Offer food and drinks menus to customers, make suggestions, and answer questions regarding food, beverages, and service.
* Effectively upsell food and drinks items from the menu.
* Work closely with the Driving Range Manager to support functions, events, and F&B upselling on the Driving Range.
* Have a strong working knowledge of TrackMan, confidently explain its features to users, and promote its usage to members and guests.
* Serve alcoholic and non-alcoholic drinks as requested, adhering to weights and measures regulations, and using appropriate glassware.
* Provide prompt service for all orders.
* Clear bay tables as customers finish and suggest further sales.
* Maintain sanitation and cleaning procedures, including glassware, equipment, storage areas, and refrigerators; keep the bar and service area clean and organized.
* Consistently deliver outstanding service levels to achieve maximum customer satisfaction.
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