Role specifics
* Salary range: £45,000-£50,000 dependent on experience
* Reporting to: Chief Sales Officer
* Key stakeholders: Revenue Operations, Sales, Customer Success, Finance & Legal, and PS teams
* Other stakeholders: Business Development, Marketing, Solution Consulting teams
* Organisational Framework Level: 3
About you / Job Summary
We are looking for a Commercial Desk Lead who will play a central role in delivering our sales operations. This role involves managing a sales desk for renewals, contract extensions and sales administration. If you thrive in a fast-paced, scaling environment, enjoy organisation and precision, and take pride in solving commercial challenges, this role is for you.
You will work closely with Sales, Customer Success and Business Development teams, and maintain a strong working relationship with RevOps to ensure adherence to GTM process and data integrity. You’ll create quotations, produce high-quality proposals, maintain pipeline integrity, manage approvals and deadlines, and keep leadership informed with timely insights.
At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.
Key Accountabilities
* Support the Sales, CS and BD teams
* Own and create all quotations and contract documentation across the commercial side of the business, ensuring consistency and accuracy - including renewals, expansion and new logo opportunities.
* Produce regular reports and analysis of quotations and commercial activity to support data-driven decisions following GTM reporting standards.
* Track and assist with the creation and submission of proposals (for ARR and PS), tenders, and estimates, coordinating inputs and approvals to meet deadlines.
* Manage approvals and governance workflows, ensuring pricing, commercial, and contractual sign-offs are completed efficiently.
* Assist customers and resellers with product information and sales inquiries
* Process orders accurately and efficiently
* Maintain and update customer records and sales data
* Ensure a high level of internal and external customer service at all times
* Maintain pipeline integrity by ensuring data accuracy, completeness, and timeliness within the CRM.
* Support forecasting and GTM performance reporting by ensuring clean, accurate data in systems.
* Collaborate cross-functionally to identify and implement with the support of RevOps, process improvements across the revenue lifecycle.
* Assist GTM Teams with CRM and sales tool optimisation, supported by the RevOps team and help train colleagues on best practice, ensuring changes are reflected in the GTM playbook.
Key role measures
* Booked new ARR
* Quality and accuracy of quotations and proposals
* Positive feedback from the revenue team and customers on the timeliness and quality of proposals
* Accurate and up-to-date data entry and reporting
* Positive feedback from internal stakeholders on administrative support and services
Experience and Skills
Our ideal candidate would have experience in the following areas:
* Experience in sales operations, revenue operations, or commercial support within a SaaS or B2B environment.
* Strong working knowledge of CRM systems (Salesforce preferred) and Microsoft Excel.
* Excellent organisational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
* Confident with data and reporting - able to extract insights, identify gaps, and present information clearly.
* Collaborative, proactive, and comfortable engaging across departments.
* Eager to contribute to a fast-moving, scaling environment where processes and systems are continually evolving.
* Maintain knowledge of the Clue product and proposition.
Diversity, Equity and Inclusion
If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway and tell us more about yourself. You may be just the right candidate for this or other roles.
We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.
We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.
Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.
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