Join a team where customer care meets career growth.
We're looking for a confident, customer-focused Senior Service Advisor to lead front-of-house operations in our busy service department. If you thrive in a fast-paced environment, know how to build trust with customers, and can support a team to deliver exceptional service, we want to hear from you.
What You'll Do
* Act as the first point of contact for service customers – in person, by phone, and online
* Manage bookings, job cards, and workshop flow to ensure timely and efficient service
* Communicate clearly with technicians and customers, translating technical issues into customer-friendly language
* Handle escalations and complex queries with professionalism and empathy
* Support and mentor other advisors, modelling best practices in customer care and operational accuracy
* Drive upsell opportunities for service plans, VHC and seasonal offers
* Ensure compliance with environmental, safety, and brand standards
What You'll Bring
* Proven experience in a service advisor role, ideally within a franchised dealership
* Strong communication and organisational skills
* Ability to manage pressure, multitask, and stay calm under fire
* A proactive, solution-focused mindset
* Familiarity with DMS systems (e.g. Keyloop Rev 8, RTC) and workshop processes
* A full UK driving licence
What We Offer
* A supportive team culture with ongoing training and development
* Opportunities for progression within a growing dealer group
* Access to manufacturer training and certification
* Recognition for your contribution to customer satisfaction and team success
Benefits
* Death in Service
* Half day additional holiday for your birthday
* Birthday and Christmas gifts
* Substantial discounts on new cars, parts and servicing for you and your family
* Length of Service recognition and reward
* Access to car, tech, home and bike to work schemes on successful completion of probationary period
Job Types: Full-time, Permanent
Pay: Up to £37,500.00 per year
Benefits:
* Company pension
* Employee discount
* Life insurance
Licence/Certification:
* Driving Licence (required)
Work Location: In person