Further Information
1. Are you an innovative digital leader with a passion for transforming public services through technology, automation, and user-centred design?
2. Do you have experience delivering end-to-end digital services that improve outcomes for residents and enable smarter working across an organisation?
3. Can you oversee the design and delivery of integrated digital solutions, including websites, ensuring accessibility, excellent user experience, and alignment with strategic goals?
If you’ve led digital programmes, driven service redesign, and embedded agile, data-driven approaches, we’d love to hear from you!
We are currently recruiting for a Digital Services & Website Development Manager to join our team here at Stockton-on-Tees Borough Council.
The Digital Services & Website Development Manager will lead the delivery and performance of the Council’s digital services, with a focus on transformation, automation, integration, and user-centred design.
In this role, you will:
4. Lead the design and delivery of high-quality, user-centred digital solutions, ensuring they are accessible, efficient, and aligned with organisational goals.
5. Manage and evolve the GOSS digital platform, ensuring seamless integration of self-serve solutions with line-of-business systems.
6. Collaborate across Council services to co-design and implement new, digitally enabled models of service delivery.
7. Develop customer experience (CX) journeys to inform service design.
8. Develop and maintain digital information architectures (IA), including CMS structures, taxonomies, and workflows to support effective content and service delivery
9. Champion digital skills development and contribute to organisational training programmes.
10. Develop manage and maintain the Councils’ websites.
We are looking for someone with:
11. Substantial experience in digital transformation, service design, and delivery of digital solutions, systems, platforms and websites.
12. Strong leadership and programme management skills, with a track record of delivering complex digital initiatives.
13. A deep understanding of WCAG standards, CMS architecture, and customer-focused design.
14. The ability to inspire cultural change and deliver measurable service improvements.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
15. A competitive salary of up to £60,257
16. 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
17. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
18. Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
And that’s not all – you can also work flexibly where you can work part of your week at home.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website: