Performance Analyst
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.
Triad Group Plc is a leading digital solutions consultancy serving the UK public sector.
Salary up to £60k, plus excellent company benefits.
About the Work
The role involves working on high‑profile projects such as:
* Secure intelligence systems for law enforcement
* Supercomputer‑based weather forecasting for the UK’s national meteorological service
* Systems to track unsafe consumer products for the British government department responsible for safety
* Systems for monitoring and reducing greenhouse gas emissions in commercial transport
Role Summary
Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy and user needs.
Key Responsibilities
* Design, implement, and continuously optimise performance measurement frameworks to drive service improvement
* Iterate and enhance performance frameworks based on evolving business needs and user insights
* Conduct in‑depth performance analysis to generate clear, actionable insights and recommendations
* Collaborate across all service phases, including Discovery, Alpha, Beta (private and public), and Live
* Lead performance measurement and reporting for service assessments, ensuring readiness and compliance
* Ensure alignment with Government Digital Service (GDS) standards and best practices
* Leverage analytics tools such as Google Analytics, Microsoft Power BI, SQL, or equivalent to extract and interpret data
* Analyse large, complex datasets to identify trends, risks, and opportunities for improvement
* Design and develop intuitive dashboards to communicate performance metrics effectively
* Partner with stakeholders to define, refine, and track key performance indicators (KPIs)
* Work closely with multidisciplinary teams, including service design and policy, to inform decision‑making and improve outcomes
Skills And Experience
* Proven experience working within Government Digital Service (GDS) frameworks and standards
* Strong analytical capabilities, with the ability to interpret complex data and translate findings into actionable insights
* Proficient in a range of performance and analytics tools (e.g. Google Analytics, Microsoft Power BI, SQL or equivalents)
* Solid experience working in Agile environments, applying iterative and user‑centred delivery approaches
Qualifications & Clearances
* A degree or equivalent qualification related to the area you work in – desirable
* Must be willing and eligible to achieve a minimum of SC clearance; residency in the UK for a minimum of 5 years and right to work in the UK required
Triad’s Commitment to You
Continuous training and development opportunities in a collaborative and inclusive work environment.
Benefits
* 25 days of annual leave, plus bank holidays
* Matched pension contributions (5%)
* Private healthcare with Bupa
* Gym membership support or Lakeshore Fitness access
* Perkbox membership
* Cycle‑to‑work scheme
Equal Opportunity Statement
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people. We are a signatory on the Tech Talent Charter and a Disability Confident Leader.
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