Are you passionate about
delivering exceptional hospitality and eager to join a dynamic team at one of
the world's leading hotel brands? We are currently recruiting for a dedicated
individual to join our team. We believe in creating memorable experiences for
our guests and we want our associates to be at their best: to care for their
holistic wellbeing, to feel a sense of belonging, to know their co-workers are
committed to a culture of respect and kindness.
What is in it for you: In
addition to receiving a competitive salary and investment in your personal
development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for
all employees.
* Explore Discounts: A Marriott Discount Card that offers benefits
on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for
various challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal
transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your
skills and advance your career.
Responsibilities: Here's
what your journey with us entails:
* Effectively manage and develop relationships
with key internal and external stakeholders, clients, agencies, and
entertainment individuals.
* Effectively use sales resources and
administrative/support staff.
* Create contracts as required.
* Serve the customer by understanding their
needs and recommending the appropriate features and services that best meet
their needs and exceed their expectations, while building a continuing
relationship and loyalty to Marriott.
* Understand the product we offer, including
room types/layouts, capacities, and event/restaurant menus.
* Prepare all event documentation and
coordinates with Sales, hotel departments, and customer to ensure successful
delivery of hotel events of least complexity. Ensure compliance with Marriott
Operating Standards to maintain brand integrity.
* Display leadership in guest hospitality and
ensure consistently high levels of customer service throughout all phases of
hotel events. Ensure products and services sold to Event Planners meet or
exceed expectations, create loyalty and leads to increased market share. Strive
to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
* Build the unit’s top line revenue by focusing
on the post-contractual sale of products and services.
* Maximize revenue by up selling contracted
products to event planners and attendees. Identify additional revenue
opportunities for the hotel based on the event profile.
* Coordinate and communicate event & groups
details both verbally and in writing to the customer and hotel operations.
Follow-up with customers post-event.
* Manage group room blocks and meeting space of
assigned groups and/or events.
* Work collaboratively with off-property sales
channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to
ensure sales efforts are coordinated, complementary and not duplicative.
* Proactively identify operational challenges
associated with your groups & events team and work with the hotel staff and
customer to solve these challenges and/or develop alternative solutions.
* Use Opera Catering & PMS system to manage
sales & account relationships, as well as appropriate
catering/group/banqueting bookings. Ensure that information is correct, up to
date and that databases are current.
* Ensure forecasted revenue is always up to
date.
* Ensure that all diary entries are up to date
with booking status, date booking taken, client details and telephone contact
details and activities up to date.
* Maintain an efficient and organised filing
policy on all enquiries, options and confirmed bookings.
* Understand the overall market - competitors’
strengths and weaknesses, economic trends, supply and demand etc. and knows how
to sell against them.
* Use negotiating skills and creative selling
abilities to close on business and negotiate contracts.
* Always promote a professional image by being
immaculately dressed and presented.
* At all times present and maintain high
standards of communication, both written and verbal, to the client.
Safety and Company Policies:
* Follow all company and safety and security
policies and procedures.
* Report maintenance needs, accidents, injuries,
and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are
clean and professional.
* Maintain confidentiality of proprietary
information.
* Communicate with others using clear and
professional language.
* Develop and maintain positive working
relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the
concerns of other employees.
* Ensure adherence to quality expectations and
standards.
Note: This
above description is not intended to establish a total definition of the job,
but an outline of the duties.
Preferred Qualifications:
* Exceptional interpersonal and communication
skills with the ability to interact effectively at all levels.
* Minimum of 1 year of experience in a similar
role within the hospitality industry.
* Detail-oriented with a passion for delivering
excellence in customer service.
Join us and be part of a team
that values excellence, sustainability, and career growth. Apply today to start
your journey with Marriott!