Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
* Free Meals on
Duty: Enjoy complimentary meals while
at work.
* Uniform Provided: A professional uniform is supplied for all
employees.
* Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance
Programme: Free and confidential
support for various challenges, including financial advice, stress, and health
issues.
* Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.
* Training and
Development: Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Effectively
manage and develop relationships with key internal and external stakeholders,
clients, agencies, and entertainment individuals.
* Effectively
use sales resources and administrative/support staff.
* Create
contracts as required.
* Serve
the customer by understanding their needs and recommending the appropriate
features and services that best meet their needs and exceed their expectations,
while building a continuing relationship and loyalty to Marriott.
* Understand
the product we offer, including room types/layouts, capacities, and
event/restaurant menus.
* Prepare
all event documentation and coordinates with Sales, hotel departments, and
customer to ensure successful delivery of hotel events of least complexity.
Ensure compliance with Marriott Operating Standards to maintain brand
integrity.
* Display
leadership in guest hospitality and ensure consistently high levels of customer
service throughout all phases of hotel events.
Ensure products and services sold to Event Planners meet or exceed
expectations, create loyalty and leads to increased market share. Strive to
achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
* Build
the unit’s top line revenue by focusing on the post-contractual sale of
products and services.
* Maximize
revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for
the hotel based on the event profile.
* Coordinate
and communicate event & groups details both verbally and in writing to the
customer and hotel operations. Follow-up with customers post-event.
* Manage
group room blocks and meeting space of assigned groups and/or events.
* Work
collaboratively with off-property sales channels (e.g., Event Booking Centre,
Market Sales, Strategic Accounts) to ensure sales efforts are coordinated,
complementary and not duplicative.
* Proactively
identify operational challenges associated with your groups & events team
and work with the hotel staff and customer to solve these challenges and/or
develop alternative solutions.
* Use
Opera Catering & PMS system to manage sales & account relationships, as
well as appropriate catering/group/banqueting bookings. Ensure that information
is correct, up to date and that databases are current.
* Ensure
forecasted revenue is always up to date.
* Ensure
that all diary entries are up to date with booking status, date booking taken,
client details and telephone contact details and activities up to date.
* Maintain
an efficient and organised filing policy on all enquiries, options and
confirmed bookings.
* Understand
the overall market - competitors’ strengths and weaknesses, economic trends,
supply and demand etc. and knows how to sell against them.
* Use
negotiating skills and creative selling abilities to close on business and
negotiate contracts.
* Always
promote a professional image by being immaculately dressed and presented.
* At
all times present and maintain high standards of communication, both written
and verbal, to the client.
Safety and
Company Policies:
* Follow all company and
safety and security policies and procedures.
* Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training
and certifications.
* Ensure uniform and
personal appearance are clean and professional.
* Maintain confidentiality
of proprietary information.
* Communicate with others
using clear and professional language.
* Develop and maintain
positive working relationships with others.
* Support the team to reach
common goals.
* Listen and respond
appropriately to the concerns of other employees.
* Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
* Exceptional interpersonal
and communication skills with the ability to interact effectively at all
levels.
* Minimum of 1 year of
experience in a similar role within the hospitality industry.
* Detail-oriented with a
passion for delivering excellence in customer service.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!