Summary QUEST are looking to add an apprentice account manager to their established wholesale team, you will be responsible for providing great customer service to industrial and commercial customers. You won’t just be a number at QUEST, you will be a member of the family to be nurtured. Wage £15,311.40 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Thursday 08:30am to 5pm and Friday 08:30am to 4pm with a 30-minute lunch break. 39 hours a week Start date Monday 27 April 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work We are looking to add an Apprentice Account Manager for our established Wholesale team providing great customer service to our Industrial and Commercial Customers. Duties will include: Taking customer enquiries over the phone and via email Dealing with enquiries from Wholesale customers and our contracting division Sourcing the best prices from our suppliers Placing orders and arranging deliveries Providing exceptional customer service Requirements: Confident Excellent communication skills, both verbal and written. Good understanding of Microsoft Office in particular Excel Good team player A genuine interest in sales and purchasing Ability to learn and retain technical knowledge Where you'll work EASTHAM PLACE YORKSHIRE STREET BURNLEY BB11 3DA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider BURNLEY COLLEGE Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule The apprentice will undertake the Level 3 Business Administration Apprenticeship. Day-release training takes place at Burnley College. Requirements Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Team working Initiative About this employer Our business is going through an exciting stage in its life as it continues to expand, so there has never been a better time to join our team. We have an ambitious growth plan and we need the right people on board to take us to the next level. You won’t just be a number here at QUEST, you will be a member of the family to be nurtured. We offer a career development path through our Professional Development Academy, that ensures you have the opportunity to progress and build up your skills. We hope you’ll be with us for the long-term as many of your future colleagues have been. We have employees who have been with us for as long as 30 years, with others hitting their 10 and 15-year milestones. We have a culture of supporting our colleagues, of taking on challenges together and of rewarding achievement. Your colleagues will become friends and you’ll enjoy playing your part in the QUEST success story. http://www.questelectrical.co.uk (opens in new tab) After this apprenticeship The apprentice may secure full-time employment on successful completion of the apprenticeship. Ask a question The contact for this apprenticeship is: BURNLEY COLLEGE Themis themis@burnley.ac.uk 01282733005 The reference code for this apprenticeship is VAC2000020274.