Role: Senior Business Analyst
Location: Hybrid - at least 60% in the Newcastle office (you must live within a commutable distance)
Contract: 12 months, in scope of IR35
Rate: Up to approx. £(Apply online only) per day (umbrella)
Why this role might interest you
Work on a new, non-legacy service - shaping processes and services from the ground up rather than wrestling with outdated systems.
Be part of a mission-driven organisation focused on delivering fair, timely compensation and support to a highly affected community.
Join multi-disciplinary, agile teams that work at pace, test and learn, and iterate quickly.
Use your skills to design a user-centred, empathetic end-to-end service, not just a technical solution.
What you will be doing
Leading business analysis for a multi-disciplinary team, ensuring services meet both user and organisational needs.
Researching and analysing how the organisation works - people, processes, information, data and technology - to identify gaps and opportunities.
Defining required capabilities and helping to shape new operating models that meet business objectives.
Identifying and elaborating user and business needs to drive design, development and testing of services and business change.
Advising on approaches to investigate and communicate complex business problems and opportunities.
Ensuring proposed solutions align with organisational vision, strategy, and expected benefits.
Understanding business and policy constraints, assessing their implications, and weaving them into practical, deliverable solutions.
What our client is looking for
Significant experience as a Senior Business Analyst in a digital environment.
Strong experience working in agile, multi-disciplinary teams, with good knowledge of different methodologies and agile tools/techniques.
Proven ability to work with limited direction, translating business drivers and constraints into clear objectives and outcomes.
Experience identifying issues and opportunities and seeing them through to resolution, influencing and managing stakeholders along the way.
Excellent communication and relationship-building skills, including where there are competing priorities or conflict.
Experience supporting Business Analyst communities of practice and encouraging the development of others is a plus.
A driven, self-motivated mindset and preference for longer-term engagements rather than short contracts.
Context & impact
Our client is a newly created public sector body focused on delivering a complex compensation scheme at pace, with sensitivity and compassion. Their mission includes:
Creating a user-centred, empathetic end-to-end service at the core of their operations.
Providing effective mechanisms for paying compensation to eligible individuals.
Starting small, testing and learning, and scaling fast as the service matures.
This is not a typical BA role - it requires someone who can combine strong analytical rigour with emotional intelligence and resilience, working on a programme that is highly visible and deeply important to the people it serves