Head of Operations at Provenance Collection
Company Description
Provenance Collection is dedicated to the authenticity and heritage of the food, drink, and ambiance in its inns and hotels. With properties like The Carpenters Arms, The Oak Tree, The Punch Bowl, The Crown & Cushion, The Black Bull, The West Park with 25 boutique rooms, and The Cleveland Tontine, Provenance Collection maintains a strong presence. As of 2022, it is ready to welcome its 8th site, The Coach & Horses in Harrogate, furthering its commitment to high-quality hospitality.
Role Description
This is a full-time, on-site role for a General Manager located in Harrogate. The General Manager will be responsible for overseeing daily operations, managing staff, maintaining high standards of customer service, and ensuring profitability. Responsibilities include coordinating with local suppliers, managing budgets, ensuring compliance with health and safety regulations, and implementing marketing strategies. The General Manager will also handle guest relations, staff training and development, and maintaining the property.
Qualifications
* Experience in managing hospitality operations and overseeing daily activities
* Strong skills in budgeting, financial management, and profit and loss tracking
* Proven abilities in staff management, training, and development
* Excellent customer service and guest relations skills
* Knowledge of health and safety regulations, ensuring compliance
* Experience in developing marketing strategies and enhancing property visibility
* Bachelor’s degree in Hospitality Management, Business Administration, or related field
* Familiarity with local suppliers and community engagement is a plus
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industries
Hospitality
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