Customer Service
1. Provide a polished, professional and welcoming first impression for all guests, overseeing arrival and departure experiences and ensuring luggage assistance and valet parking are delivered to the highest standard.
2. Maintain comprehensive knowledge of all hotel services, facilities, accommodation types, rates, dining options, menus and packages, ensuring the reception team is consistently well informed and confident in their delivery.
3. Proactively enhance the guest experience through tailored recommendations for local attractions, dining and activities, using strong local knowledge and guest insight.
4. Set and uphold exceptional standards of communication across telephone, email and face-to-face interactions, ensuring the reception team represents Palé Hall with professionalism and warmth at all times.
5. Oversee check-in and check-out procedures, ensuring accuracy of guest accounts, billing and