Customer network engineer

Job Description

Customer Network Engineer

Location – Sheffield

National Travel Required

At Vivedia, we support life’s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells.

Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.

As a Customer Network Engineer, you’ll play a vital role in making sure our technology performs exactly as it should, without interruption. You’ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.

The role

This is a hands-on, customer-facing technical role where you will

• Take ownership of Networking across our customer sites
• Support the deployment of new internet connections
• Diagnose and resolve network issues quickly and effectively
• Work closely with customer IT teams, ISPs and internal stakeholders
• Support live projects, including site visits when required
• Provide 2nd and 3rd line support for network-related issues
• Maintain accurate records of connections, performance and standards

You’ll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.

What you’ll bring

We’re looking for someone who combines technical expertise with strong communication skills.

Technical experience

• Solid understanding of networking fundamentals and internet connectivity
• Experience working with routers, switches and firewalls
• Proven ability to troubleshoot Networking issues
• Experience providing 2nd or 3rd line technical support
• A recognised certification (e.g. CompTIA Network+) is desirable

Skills & behaviours

• Confident communicating with customers, providers and colleagues
• Proactive, organised and able to manage multiple priorities
• Calm under pressure and able to solve problems effectively
• Collaborative and willing to share knowledge with others

What makes this role different?

• Purpose-driven work – support technology behind meaningful life events
• Variety – mix of technical troubleshooting, project delivery and customer interaction
• Ownership – take responsibility for connectivity across multiple sites
• Impact – your work directly ensures critical systems stay live and reliable

What to expect

• A mix of office-based work and travel to customer sites
• Collaboration with technical, commercial and engineering teams
• Opportunities to develop your technical skills and broaden your experience

Ready to apply?

If you’re a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we’d love to hear from you.