An opportunity is available for a Team Support based at our Tipton depot. Team Supports handle customer calls related to new supplies, faults and accommodate diverse tasks, including coordinating work projects, teams, craftspeople, and administrative duties such as permits, invoices, data entry, and weekly scheduling. You will work in a fast‑paced environment, meeting tight deadlines, requiring excellent communication and organisational skills.
Main Responsibilities
* Preparation of construction/maintenance/replacement work and coordination of team activities
* Coordination of the team’s response to network faults
* Responding to customer enquiries, verbally and in writing
* Assisting the Team Manager with work programming
* Inputting data into the appropriate database to support Field Teams
* Assisting other team members as required
Ideal Candidate
We are seeking an individual with strong customer service and communication skills, capable of working independently and prioritising tasks in a fast‑paced environment. You should have:
* English and Maths GCSE Grade C/Level 4 or above (or Functional Skills Level 2 or above); evidence of qualifications required prior to appointment
* Experience using Microsoft Office and confidence working with IT systems
* Previous financial experience considered advantageous
* Excellent written and verbal communication skills, consistently representing the company positively
Benefits
* 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
* Competitive contributory pension scheme (double match up to 12%)
* Annual Share Save plan
* Contributory private healthcare for you and your family
* Support via Employee Assistance Programme (including musculoskeletal and physiotherapy services)
* Free on‑site parking at all main sites
Things you need to know
* Role is subject to satisfactory Barring Service (DBS) check; different levels of screening may apply.
* Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system.
* All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
* National Grid is an equal opportunities employer committed to diversity, equity and inclusion.
Contact details: National Grid
Tel: 000 000 0000
Contact: Caroline Lewin (WP)
Email:VP8C14425E.567@vacancyposter.com
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