Head of Operations – Strand Arts Centre
Responsible for the effective day‑to‑day management of all operational functions at the Strand. This includes oversight of both Front of House (FOH) and Back of House (BOH) activities to ensure a high‑quality visitor experience, operational efficiency and full compliance with health, safety and licensing standards. The role supports artistic and commercial objectives, maintaining a welcoming, safe and inclusive environment for audiences, staff and artists.
Overview
This is an exciting time to join the Strand's management team – our extensively refurbished building works are due to complete in June 2026.
Essential Skills & Experience
Operational & Technical Competence
* Proven experience in operations management within a cinema, arts centre, theatre or live events venue.
* Strong understanding of venue operations, event delivery and building maintenance.
* In‑depth knowledge of health & safety, licensing and risk management.
* Experience overseeing facilities, contractors and maintenance operations.
* Financial literacy and experience managing budgets and rotas.
Leadership & People Management
* Demonstrated leadership skills with the ability to inspire and motivate teams.
* Experience managing FOH, operations and volunteer teams.
* Strong interpersonal skills and ability to build positive relationships across departments.
* Skilled in performance management and colleague development.
Customer & Audience Focus
* Excellent customer service and communication skills.
* Commitment to accessibility, inclusion and delivering outstanding visitor experiences.
* Understanding of audience needs within arts, film and community contexts.
Strategic & Organisational Ability
* Strong organisational, planning and problem‑solving skills.
* Ability to work under pressure and manage multiple priorities.
* Analytical thinking and sound judgment in decision‑making.
* Awareness of sustainability and environmental best practice.
Personal Attributes
* Proactive, adaptable and hands‑on approach.
* Calm under pressure and solution‑focused.
* Collaborative, respectful and inclusive.
* Passionate about film, the arts and community engagement.
Desirable Skills & Experience
* Experience with box office or ticketing systems.
* Experience and/or qualifications in NEBOSH.
* Experience with installation and maintenance of Building Management Systems (BMS) and Heating Ventilation and Air Conditioning (HVAC).
* First Aid and Fire Marshal certification.
* Knowledge of AV or projection systems.
* Qualification in venue management, health & safety or leadership.
Seniority level
* Director
Employment type
* Full‑time
Job function
* Management and Manufacturing
* Entertainment Providers
For more information: https://strandartscentre.com/wp-content/uploads/2025/11/Head-of-Operations-Job-Advertisement.pdf
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