About The Role
Agile Delivery Manager
Hereford, England, United Kingdom
Type: Permanent
Working Pattern: Hybrid (3 days on site)
Who Are We?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Agile Delivery Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
The Role Scope
As an Agile Delivery Manager, you'll be a key enabler of this change, embedded within a cross-functional product squad. You are not a project administrator; you are a coach, a facilitator and enabler, and a servant leader dedicated to empowering your team to deliver valuable outcomes efficiently.
You will be instrumental in fostering a culture of continuous improvement, psychological safety, and accountability within your squad. This role is essential to our Agile transformation, helping us move away from a traditional PMO mindset and embrace a "right-fit" delivery approach for our business.
You will work effectively as part of a wider Delivery team and one of a number of Agile Delivery Managers responsible for our entire set of cross functional product squads.
✨Role Key Responsibilities
1. Agile Coaching and Facilitation: Coach and guide your squad on Agile principles and practices, with a strong focus on Scrum. You will facilitate all key Agile ceremonies as required by the team, including sprint planning, daily stand-ups, retrospectives, and sprint reviews, ensuring they are effective and valuable.
2. Delivery Enablement: Act as a servant leader with a clear focus on driving delivery outcomes. You will proactively manage and support the flow of work, identifying and removing impediments while enabling the team to deliver value predictably and on time. This includes coordinating with internal and external stakeholders to resolve dependencies, maintaining momentum, and ensuring the squad has what it needs to meet its delivery commitments.
3. Performance and Transparency: Support the squad in maintaining a clean and well-prioritized backlog. You will be responsible for defining, monitoring, and reporting on key delivery metrics like velocity, cycle time, and sprint goal attainment.
4. Wider Governance and Reporting: Play a central role in the new delivery function by shaping and managing delivery plans, progress tracking, and team health insights. You will ensure accurate and timely reporting of delivery status, risks, and forecasts, providing the Head of Delivery with consistent, data-driven updates. This information directly feeds into dashboards, governance forums, and programme boards, giving executive leadership clear visibility of delivery health, trajectory, and alignment to the overall roadmap.
5. Stakeholder Communication: Manage communication and alignment with stakeholders outside of the squad. You will be a bridge between the delivery team and the wider business, ensuring everyone has a clear understanding of the squad's progress, challenges, and upcoming releases.
6. Continuous Improvement: Foster a culture of continuous improvement within the squad. You will encourage the team to reflect on their processes, tools, and dynamics, and help them implement actionable changes to become more effective.
About You
✨Skills & Competencies
7. Agile Expertise: Solid understanding of the software development lifecycle and expert knowledge of Agile principles and practices.
8. Proven Delivery Leadership: Strong and diverse experience delivering multi-discipline business and technology projects using Agile methodologies. You can confidently lead a team to deliver against their commitments.
9. Coaching & Facilitation: Strong leadership, facilitation, and coaching skills with the ability to build respect and credibility with both the project teams and stakeholders.
10. Exceptional Drive: Demonstrates exceptional drive and tenacity to get things done and deliver business value; you understand the importance of commitments to delivery.
11. Communication & Influence: An excellent communicator, able to comprehend and translate technical issues clearly to diverse audiences. You have the ability to influence others and facilitate conflict resolution while making tough decisions when necessary.
12. Governance & Reporting Acumen: Experience in tracking and reporting on delivery performance metrics, including sprint reports, velocity, and other efficacy measures. You understand how these metrics connect to broader business goals and executive reporting.
13. Tooling: Proficiency in using Jira and Confluence for backlog management, reporting, and documentation.
14. Mindset: A proactive, passionate, and credible leader with a continuous improvement and self-development mindset.
15. Domain Knowledge (Desirable): Experience in e-commerce, retail, or logistics is highly desirable.