Sanctuaryprovide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Administration Officer Sheffield £29,541 - £31,096 per year 40 hours per week This role supports the Commercial Gas Department by providing efficient administrative and operational support. Working closely with planners, engineers, and Commercial Gas Service Delivery Managers, you'll help ensure commercial gas work is scheduled, tracked, and delivered effectively. The role maintains accurate records, supports compliance processes, and contributes to smooth service delivery across the national team. The role of Administration Officer will include: Maintain effective administrative systems to support commercial gas services. Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented Support internal and external stakeholders, helping resolve service issues and responding to customer or client queries. Maintain organised filing systems, tracking repairs, work orders, and audit trails. Assist with compliance activities and ensure documentation meets regulatory and contract standards. Contribute to projects and continuous improvement initiatives within the commercial service area Skills and experiences: Recent experience of undertaking a similar role Literacy and numeracy equivalent to passes in GCSE Grade English and Maths Confident user of scheduling systems, databases, and Microsoft Office. Clear communication skills with the ability to support both office and field staff. Proven experience of working to deadlines and prioritising work loads Ability to extract and interrogate data from computer systems Good organisational and planning skills Proficient user or Microsoft packages including Word, Excel, Outlook and Teams About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Effective 1st April £29,541 per annum (rising to £31,096 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 1 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.