We are looking for customer focused individuals to join our customer contact team; you must have experience of working within a busy customer contact related environment with excellent customer care skills along with a commitment to performance and excellent service delivery. You will require excellent keyboard, listening and questioning skills.
The position is in a busy Contact Centre agile working and regular days in the Town Hall, you will be responsible for dealing with telephone, email, web forms and face to face enquiries from members of the public across a range of services provided by the Council. You will be updating and accessing various council systems ensuring customer enquiries are completed at the first point of contact reducing the need for repeat contacts. Full training will be provided, and you will have the support of Team Managers.
Normal hours of work are 36.25 hours per week Monday to Friday 8.45am to 5.00pm. (job share also available)
A restricted flexi-scheme is in place subject to service demands.
About Bury
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Next steps
Interviews will be held from 22nd September 2025.