Overview
Join to apply for the Shift Manager role at JOE & THE JUICE.
About Joe & The Juice: Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance. Our unique company culture relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
Job Summary
Position title: Shift Manager
Reports to: Store Manager
As a Shift Manager at Joe & The Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and thereby deliver a high degree of guest satisfaction, leading to financial performance. You will support the store management team and help set a tone for an engaging, motivated workplace through a people-centric corrective feedback culture and a train-every-day mindset.
Key Responsibilities
* DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure, observing operational gaps based on store traffic, delegating tasks, and following up with corrective and acknowledging feedback.
* Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Document and report any malfunctions or issues in the store.
* Juicer Training: Carry out planned Juicer training following our global training mantra: “Knowledge - Training – Practice – Validation” to develop skilled, engaged, and dedicated team members.
* Guest Experience: Lead by example to deliver exceptional guest experience through brand behavior principles; handle in-store guest feedback professionally to ensure guest satisfaction.
* Financial Accountability: Monitor and optimize sales performance during shifts by communicating and following up on daily commercial targets; assist with deliveries and reporting as needed.
Key Performance Indicators
* Operational Requirements: Task-monitoring checklists completion rate
* Guest Experience: Guest feedback ratings (Myli score, App ratings)
* Store Performance: Daily commercial targets, Waste registration, Employee meal type-ins, Delivery reporting
Why Work With Us
Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with events that foster camaraderie.
Leadership & Educational Programs: Access continuous learning and growth opportunities through internal programs, workshops, training sessions, and mentorship programs.
Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career through exchange programs, international assignments, and career advancement opportunities.
By joining Joe & The Juice, you contribute to a healthier world. We welcome individuals from all backgrounds and encourage diversity in our workplace.
Ready to embark on this exciting journey? Apply today and become a part of Joe & The Juice!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Food and Beverage Services
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