About TELUS Digital
TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.
Learn more at: telusdigital.com.
Position Overview
The Talent Acquisition Manager is responsible for leading the recruitment strategies and processes to attract and hire top talent for our programs. This role requires a dynamic individual who can build strong relationships with clients, understand their hiring needs, and deliver exceptional recruitment solutions. The ideal candidate will have a proven track record in talent acquisition, client management, and team leadership.
Key Responsibilities:
Client Relationship Management:
* Serve as the primary point of contact for clients regarding talent acquisition matters.
* Develop and maintain strong relationships with clients to understand their hiring needs and business objectives.
* Provide regular updates to clients on recruitment progress and metrics.
Talent Acquisition Strategy:
* Design and implement effective recruitment strategies tailored to client requirements.
* Utilize various sourcing methods to attract a diverse pool of qualified candidates.
* Stay updated on industry trends and best practices in talent acquisition.
Team Leadership:
* Lead and mentor a team of recruiters to ensure high performance and achievement of recruitment goals.
* Provide training and development opportunities for team members.
* Foster a collaborative and positive team environment.
Process Improvement:
* Continuously evaluate and improve recruitment processes to enhance efficiency and candidate experience.
* Implement innovative recruitment technologies and tools.
Compliance and Reporting:
* Ensure compliance with all relevant employment laws and regulations.
* Prepare and present recruitment reports and analytics to clients and senior management.
Delivery Responsibilities:
* Ensure timely and accurate delivery of recruitment services to clients.
* Manage the end-to-end recruitment process, from job requisition to candidate onboarding.
* Address and resolve any issues or challenges that may arise during the recruitment process.
Delivering on Objectives:
* Set clear recruitment objectives and key performance indicators (KPIs) for the team.
* Monitor and track the achievement of recruitment goals and objectives.
* Implement strategies to meet or exceed client expectations and deliver on agreed-upon objectives.
Accountability:
* Take ownership and accountability for the overall success of the talent acquisition function.
* Hold team members accountable for their performance and deliverables.
* Ensure transparency and accountability in all recruitment activities and decisions.
Qualifications:
* Bachelor’s degree in Human Resources, Business Administration, or a related field.
* Minimum of 10 years of experience in talent acquisition, with at least 2 years in a client-facing role.
* Proven experience in managing and leading a recruitment team.
* Strong understanding of recruitment best practices and sourcing techniques.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong client relationships.
* Strong analytical and problem-solving skills.
* Proficiency in using recruitment software and tools.
* Ability to work in a fast-paced and dynamic environment.