About Codestone
At Codestone, we're not just part of the AI + Cloud movement – we're leading it.
As Europe's trusted business transformation partner, we deliver powerhouse advisory and consultancy services spanning ERP, EPM, and analytics business applications, cybersecurity, infrastructure, modern work, and UK's Top 50 application and IT managed services. Backed by FPE Capital, we're scaling fast while staying true to our people-/client-first spirit.
Why Choose Your Future with us?
We're not your typical tech consultancy.
We're a community of innovators and enablers who transform business challenges into success stories. As the #1 SAP Gold Partner in Europe, with Platinum Wolters Kluwer CCH Tagetik and Gold Microsoft partnerships, we're trusted by 1000+ organisations to guide them through their digital transformation journey, enabling them to become market leaders, operate more securely, accelerate growth, and become employers of choice.
Culture Matters: THRIVE
Culture is the unique and beating heart of Codestone, shaping every interaction, decision, and achievement. Our THRIVE principles guide everything we do:
* Talent: Join a community that recognises and nurtures your unique abilities
* Hearts: Experience genuine empathy and trust in every interaction
* Responsibility: Own your impact and shape positive outcomes
* Innovation: Be part of a team where forward-thinking is our superpower
* Value: Create exceptional impact for our clients and each other
* Excellence: Push boundaries and set new standards in everything we do
We've reimagined what a modern tech workplace should be.
Our flexible approach supports your lifestyle, while our comprehensive benefits package ensures you're valued beyond your role. From mental health support to personal development opportunities, we invest in your total wellbeing.
About the role
The Support Technician is a proactive and customer-focused IT professional responsible for delivering technical support across a range of IT infrastructure solutions. This role primarily involves troubleshooting, maintaining, and supporting desktop environments, end-user devices, and core IT services. The Support Technician will ensure smooth IT operations by resolving incidents, assisting users, and maintaining key IT systems.
Location:
This role is based on Customer Site (London) and provides remote support for All Customer Users.
Your day-to-day will include:
* Responsible for traditional 2nd line duties including (but not limited to) desktop support, server support, live meeting management (Teams), kit procurement, equipment configuration (Phones and Laptops) etc.
* Delivery of high level of Customer Service always to all levels of staff, up to Directors.
* Provide support for desktops, laptops (Windows & Mac), mobile devices, and core IT services.
* Assist with server administration and advanced configuration tasks under supervision.
* Support networking and wireless technologies, including troubleshooting connectivity issues.
* Manage and resolve O365 security and administration issues, including user account management and access controls.
* Assist in virtual machine technologies for provisioning and maintenance.
* Deliver excellent customer service to all levels of staff, ensuring timely issue resolution.
* Monitor and maintain IT systems using support tools aligned with ITIL best practices.
* Contribute to incident management, logging and tracking issues within SLAs.
* Support key business applications and ensure minimal disruption to users.
* Assist with IT procurement, equipment configuration, and asset management.
* Document resolutions, technical processes, and troubleshooting steps for internal knowledge sharing.
You will bring these key competencies to the role:
Collaboration: Working closely with senior IT teams and leadership to align support practices with organisational goals.
Customer Focus: Demonstrates empathy, patience, and attentiveness in all environments.
Communication Skills: Translates technical information into clear, non-technical language for customers. Actively listens to understand customer concerns before responding.
Adaptability and Flexibility: Stays calm under pressure and manages multiple customers' needs simultaneously.
Time Management and Prioritisation: Balances a workload of technical tasks while ensuring that critical issues are addressed first. Keeps track of multiple tasks to meet Service Level Agreements (SLAs) and customer expectations.
Ownership and Accountability: Takes responsibility for resolving customer issues from start to finish. Follows up after issue resolution to ensure customer satisfaction.
Continuous Learning: Stays updated on technical advancements and adopts a proactive approach to skill development, seeking out learning opportunities.
Experience Required:
Advanced Technical Knowledge: Expertise in diagnosing complex hardware and software issues, including server-level support.
Networking Skills: Proficiency in configuring switches, routers, and basic wireless network management.
Systems Integration: Ability to work on integrating different systems and understanding how they interconnect.
Virtualisation: Familiarity with technologies like VMware, Hyper-V, or other virtual environments.
Backup and Recovery: Experience with backup software and data recovery processes.
Vendor Coordination: Managing warranties and liaising with third-party hardware and software vendors.
Apple Support: Proven experience supporting macOS, iOS, and iPadOS in a business environment, with strong troubleshooting skills for Apple hardware and software issues.
Essential AV Technology Experience:
* Video Conferencing & Collaboration – Logitech Rally Bar / Rally Bar Mini / Huddle Bar, Huddly L1, Microsoft Teams Rooms (Lenovo ThinkSmart Core), Logitech Tap panels, Logitech Scribe.
* Event & Production Equipment – NewTek Tricaster Flex vision mixer, BirdDog PTZ controller, Sony SRG-X400 PTZ cameras.
* Media & Content Platforms – Brightsign signage players, Mediastar IPTV, Sonos & Soundtrack My Brand music systems.
Nice-to-Have Skills:
* General AV troubleshooting & signal flow diagnostics
Other skills will include accreditation or experience in some of the following technical products;
Office 365
License administration
Creating new users & groups
Microsoft Exchange Hybrid
SharePoint
OneDrive
Teams
Azure
Conditional Access
MFA
Intune (MDM)
ADFS
Apple Business Manager
JAMF
About the Benefits
Be part of a global team that's making a real difference in how businesses transform and succeed. We believe in working hard while having fun, and we genuinely value every team member's unique contribution to our story. When we say you're welcome at Codestone, we really mean it. #LoveWhatYouDo
* From 25 days holiday (plus Bank Holidays) (rising by 1 day after 1 years’ service to a maximum of 28 days)
* Contributory company pension scheme
* A volunteering day each year to support your local community
* Training, learning & development opportunities (customer specific and general courses)
* Casual dress code
* Cycle to Work Salary Sacrifice Scheme
* EV Salary Sacrifice Scheme
* Recruitment and customer bonus referral scheme
* Annual company events
* Life assurance x 3
* Employee Assist Programme
* Virtual GP
* Extended maternity and paternity leave
* And many more!
Sounds good? If you’re interested in starting or continuing your career journey with Codestone, simply apply on this link.
At Codestone, we are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. We believe that diversity enriches our work environment, fosters innovation, and drives better outcomes for our customers and communities.
We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, regardless of race, colour, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, marital status, veteran status, or any other characteristic protected by applicable law.
This commitment to equal opportunities and inclusion is integral to our mission and values, and we are dedicated to upholding it in everything we do.
If you are a person with disabilities and require reasonable adjustments to be made to make your application or to attend interview, please contact sarah.lay@codestone.com
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