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Job description: Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.
Responsibilities
* Preparation and presentation of Import/Export Customs Documentation.
* Provide high quality customer service to both internal stakeholders and our customers.
* Control and distribution of all relevant documentation.
* Resolution of customer queries/issues via email and telephone; root cause analysis, corrective and preventative actions.
* Work within Customer SOPs.
* Mailbox management - incoming entry requests and other communications.
* Perform data validity checks.
* Escalate deviations to SOP to External Customs Manager.
What we would like you to bring
* Experience in customs and a good understanding of customs procedures.
* Experience in a customer facing role.
* Comprehensive computer skills, including Word and Excel.
* Excellent communication skills both verbal and written.
* Good problem solving skills and ability to work with tight deadlines.
* High level attention to detail.
What’s in it for you
* Competitive pay rates, superb training opportunities, and a great working environment.
* Respect, opportunities to progress and develop.
* 26 days holidays plus bank holidays.
* 2 volunteering days per year.
* 3 x Life Assurance option if you join the KN Route2 pension scheme.
* A tailored personal development and training programme.
* Trusted and empowered to deliver and be your best.
* Flexible working options; ask about alternative patterns of work at interview.
* Enhanced Maternity/Paternity Leave.
* Childcare Vouchers.
* Cycle to work scheme.
* Discount on high street stores and local supermarkets.
* Refer a friend scheme.
* We are Gold Covenant holders and are a forces-friendly employer who value service leavers.
Location: Kegworth, England, United Kingdom
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