Salary: £125,000 - 140,550 per year Requirements: Current SC Security Clearance or DV Security Clearance or eligibility Experience leading and line managing service designers Experience of designing secure or air-gapped platforms within the government sector Knowledge of NCSC, GDS, and government security frameworks Knowledge of service design principles and IT service management frameworks (ITIL) Knowledge of enterprise and technical architecture concepts Ability to lead co-design workshops with human-centred design methods Awareness of accessibility, inclusion, and usability standards Experience of leading service design, delivery, and governance of large-scale IT or digital services Experience producing and maintaining service blueprints, operating models, SLAs, and OLAs Experience developing service design options and advising on time, cost, quality, and trade-offs Experience in designing business continuity, disaster recovery, and resilience solutions ITIL certified, BCS Certificate in Service Design, or equivalent experience Responsibilities: Manage the service design function and guide teams and stakeholders Deliver secure, scalable, and supportable services that meet user and business needs Lead co-design workshops to address strategic problems Produce and maintain service blueprints, operating models, SLAs, and OLAs Advise on service design options regarding time, cost, quality, and trade-offs Design business continuity, disaster recovery, and resilience solutions Ensure the alignment of service designs with strategic and operational objectives Technologies: ITIL Security AI Cloud TOGAF UX UI Design More: We are seeking a Lead Service Designer for a 6-month contract based in Milton Keynes, offering hybrid working with 3 days on-site per week. This role requires current SC Security Clearance or DV Security Clearance. Youll play a crucial role in managing service design functions and guiding teams to deliver high-quality, secure services in a government context. We offer a competitive daily rate of £562.20 inside IR35. We welcome applications from all qualified individuals and are committed to exploring opportunities for reasonable adjustments during the recruitment process. last updated 11 week of 2026