Contract | Civic Recruitment Limited | United Kingdom
Posted On 10/04/2026
Job Information
Technology / IT / Internet
City Rochford
Province Essex
Postal Code SS4
Job Description
3 months contract with a local authority
Job Purpose
* The IT Support Officer provides first‑line technical support across the Council’s Digital, Data and Technology services. The role supports hardware and software operations, assists with commissioning and decommissioning equipment, troubleshoots technical issues, and delivers high‑quality customer service to users. Working closely with the Technical Analyst, the postholder plays a key role in maintaining reliable IT services and supporting the council’s transition to the latest cloud technologies.
Key Duties/Accountabilities
* Provide first‑line IT support to council staff, delivering a professional and customer‑focused Technical Service Desk service.
* Troubleshoot and resolve a variety of IT issues, escalating to Technical Analysts when required.
* Support day‑to‑day digital operations to maintain stable and effective IT services.
Essential Experience Required
* Experience working in IT support, service desk, or technical support roles (desirable).
* Experience troubleshooting Microsoft technologies and supporting hardware/software.
* Experience working in a customer‑focused IT environment.
Essential Qualifications Required
* Strong working knowledge of Microsoft technologies.
Additional information to note
* Working hours: 37 hours per week.
* Due to the nature of this role, the successful candidate will be required to work on‑site only.
* Working Location: Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, SS4 1YH.
* We work on bi‑weekly payment schedule.
#J-18808-Ljbffr