IT Desktop Support - Office365/Windows/AppleMac
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Job Title: IT Desktop Support Engineer (6-Month Contract)
Location: Wrexham
Start Date: ASAP
Contract Length: 6 months.
Rate: Competitive (Inside IR35)
Overview
We are seeking a skilled and customer‑focused IT Desktop Support Engineer to join a dynamic team delivering high‑quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day‑to‑day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction.
End‑User Support & Hardware Management
* Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.
* Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.
* Manage hardware logistics including setup, collection, and maintenance.
* Support meeting rooms and manufacturing/lab devices.
Software & Configuration
* Install and configure software, drivers, BIOS updates, and mobile apps.
* Perform imaging and deployment tasks where remote execution is not feasible.
* Maintain software licensing awareness and manage non‑standard installations.
Asset & Infrastructure Management
* Maintain accurate asset registers for hardware and software.
* Provide hands‑on support for infrastructure components in coordination with third‑party partners.
Customer Service & Communication
* Provide VIP support and training sessions for users.
* Record and track incidents, resolutions, and feedback.
* Suggest improvements to processes and documentation.
Skills & Experience Required
* Minimum 5 years’ experience in IT support roles.
* Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365.
* Familiarity with Active Directory, Exchange, MDM, AV, and basic networking.
* Exposure to ITIL v3 practices (incident, request, problem, change).
* Excellent communication and interpersonal skills.
* Ability to work independently and under pressure.
* Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers.
Desirable Qualifications
* BSc/BA in IT, Computer Science, or equivalent experience.
* ITIL certification.
This is a fantastic opportunity to join a forward‑thinking company. To apply for this exciting opportunity, please submit your CV which details your relevant experience. We look forward to your application!
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