Main responsibilities:
- Process communication in and out of the department through a range of media including post, telephone and email enquires ensuring processing promptly and reviewing requests on a daily basis to agreed internal SLAs.
- View downloaded camera offences ensuring that they meet the requirements for prosecution and discontinuing the offence where appropriate. Where required, support the wider Road Crime Unit in areas of demand by undertaking processing support work outside of immediate department. This will also include maintaining a working knowledge for all associated departments within Roads Policing Support. Attend court as a prosecution witness if required.
- Support and resolve queries from members of the public; deal with queries in a fair and professional manner, escalating more complex or serious issues to the appropriate team leader or relevant RPU staff and being aware of any potentially fraudulent activity so as to identify criminality at an early stage.
- Maintain a good understanding and working knowledge of systems and process maps to support interrogation and navigation to complete required case specific tasks efficiently and effectively. Develop and maintain knowledge of all required police systems and a willingness to embrace future system upgrades and developments.
- Input and retrieve data using police systems efficiently and accurately meeting the requi...