Assistant Service Manager - Flexible London Location
We are recruiting for the role of Assistant Service Manager in our Private Law team covering the Croydon or Grays Inn Road area. The role is part of a team based from our office in Croydon or Grays Inn Road. It requires regular travel to the Croydon office. We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support for individuals and teams to be the voice of children and young people when the family court makes critical decisions about their futures.
About the role
As an Assistant Service Manager you will manage a team of Family Court Advisers and ensure high-quality reflective case supervision. You will uphold the values and core practice of our practice framework, “Together with Children and Families”. You will safeguard and protect the welfare of children, provide support to colleagues to meet safeguarding practice standards, and account for your own practice and the quality of the practice standards of the Family Court Advisers you directly manage.
What we’re looking for
* Registered with Social Work England.
* Organised, resilient, and experienced in supervising, coaching, or mentoring social workers.
* Excellent communicator, both oral and written, with emotional intelligence, especially when interacting with children.
* Ability to promote resilience and wellbeing at work, maintain morale, and confidently manage employees with a wide range of professional experience.
Next steps / timelines
If you are ready to apply, our application process is straightforward and quick to complete. Submit your application before the closing date to be considered.
* Closing date: Monday 03 November 2025
* Initial interview: 07 & 14 November
* Final interview: Week commencing 17 & 24 November 2024
Contact
For recruitment or HR‑related queries contact Anisa Awan at Anisa.Awan@cafcass.gov.uk. For role‑specific questions contact Louise Jones at Louise.Jones@cafcass.gov.uk.
Pre‑employment checks
Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. Further information on DBS policy can be found by viewing the Cafcass DBS policy.
About Cafcass
We are Cafcass – the Children and Family Court Advisory and Support Service – and we represent children in family court cases in England. We independently advise the family courts about what is safe for children and in their best interests, speaking up for over 140,000 children every year when the family court makes critical decisions about their futures.
Benefits
* 28 days holiday (including 3 for Christmas), rising to 33 days with 5 years continuous service. You can buy or sell holiday.
* Excellent pension – 19.4% employer contribution to Local Government Pension scheme.
* Flexible working – most colleagues work hybrid. Flexible requests accommodated.
* Exclusive discounts across leisure, technology, travel, personal finance, fashion and supermarkets.
* Professional fees – Social Work England membership fees reimbursed.
* Car leasing schemes – own scheme for business miles and open scheme via third party.
* Health and wellbeing support, including 4 dedicated wellbeing days per year and a health cash plan.
* Employee Assistance Programme – confidential support 24 h a day.
* Health and wellbeing champions and mental health allies training.
Diversity and inclusion
We welcome applications from people from diverse backgrounds and promote an inclusive workplace. We are also a Disability Confident Leader and have networks such as Ability Matters, Carers Network, Faith Network, Kaleidoscope Network, Mental Health Network, Pride Network. We support colleagues with shared aspects of identity and lived experience.
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