Overview
Join to apply for the Distribution Technician role at South East Water UK.
Our planet is powered by water. And our dedicated Distribution Technicians keep it running. We are now looking for an individual with exceptional problem-solving abilities and a passion for helping their community to join the team. Sound like you? Keep reading to find out more about this Distribution Technician opportunity!
Main responsibilities
* Customer Support: Attending customer appointments and carry out allocated work for them, responding to customer requests and offer general advice, water quality tests, and help locating water meters if needed.
* Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. This role will also be carrying out regulation inspections on new build properties.
* Contractor Support: Raising requests via IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
* Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
* Health & Safety: Adhere to relevant Health and Safety legislation and Company policy.
* Take part in a Standby rota to provide out of hours support to the operational area.
Skills / Qualifications / Experience
* A valid driving licence
* A passion for delivering excellent customer service: supporting customers with their complaints or queries
* The ability to take initiative, work well under pressure and have a keen interest in problem-solving
* Confident using IT and computers
It will be a bonus if you have:
* Previous Water Industry qualifications advantageous but not essential
* Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits
* Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
Compensation
£29,337 - £37,533 depending on experience + company van + standby
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Utilities
#J-18808-Ljbffr