We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.
We are looking for Trainee Debt Advisers
To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person's problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.
The role will include:
· Interviewing clients using sensitive listening and questioning skills;
· Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
· Helping clients in the creation of realistic and sustainable budgets ;
· Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
· Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG's requirements;
· Keeping accurate case records;
These roles will be fully office based during probation.
Interviews will be held at the contact centre.
Candidates must be available for a six-week uninterrupted training schedule from 26th August 2025.
Job Type: Full-time
Pay: £28,092.00-£31,030.00 per year
Benefits:
* Company pension
Work Location: Hybrid remote in Caerphilly CF83 1LN