Overview
To work with the Head of Catering and Head of Enterprise on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop. Lead the retail teams to ensure all locations have great people focused on delivering an excellent customer experience. Co-ordinating with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement. To act as an initial point of contact for all customer groups using the facilities within your control. Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Snr and Repton Prep) as necessary, as well as other Repton Enterprise duties.
Responsibilities
* Lead the retail teams across all Repton School outlets (including coffee shops and the School shop) to deliver high-quality customer experiences.
* Co-ordinate with stakeholders to communicate resource requirements and ensure service delivery according to business demands and service level agreements.
* Act as the initial point of contact for all customer groups using the facilities under your control.
* Focus on the Senior School while covering both sites (Repton Senior and Repton Prep) as necessary and perform other Repton Enterprise duties as required.
Package
* Location: Repton School
* Reporting to: Head of Catering
* Contract type: Permanent
* Salary: Up to £35,000 per annum
* Benefits: Employee Pension Scheme, Sports Centre Membership (Family)
About Repton School
Repton is the ancient capital of Mercia, and the School, founded in 1557 from a bequest from Sir John Port of Etwall, was established on the site of a 7th century Anglo-Saxon Benedictine abbey and latterly a 12th century Augustinian priory and the School today incorporates many of the original buildings from the estate. The School has over one thousand pupils across the Prep and Senior School, making it large enough to achieve excellence in and out of the classroom, yet small enough for individuals to grow and succeed. Repton and Repton Prep have always enjoyed a very close relationship and in 2020, the schools became a through-school. At Repton Senior, each pupil, whether day or boarding, is a member of a House. Academic standards are high and creative activities, including music, art, drama and design, flourish. The School has a national profile in sport, in particular in football, hockey, cricket and swimming. Our pupils thrive both in and out of the classroom and they develop the skills, qualities and values that will lead to a successful life. Repton was one of the first British schools to set up overseas schools with the establishment of Repton School Dubai in 2007, and the development of a community of international schools is key to Repton’s future vision. Currently, Repton has schools in Dubai (2), Abu Dhabi (2), China, and Egypt, with plans to open a further four more over the next few years. Repton also includes five schools in the UK (Repton, Repton Prep, St Wystan’s, Vinehall and Marlborough House) with the ambition to grow its UK family of schools.
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