Job Description
Helpdesk Administrator - Be the Hero Behind the Scenes! 🌟\n\n📍 Location: West Lothian\n\n💼 Hours: Monday to Friday, 9am-5:30pm (half hour lunch)\n\n💰 Salary: Negotiable (we value your experience!)\n\n🚀 Why This Role Rocks\n\nAre you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better?
If so, we want YOU!\n\nWe're on the hunt for a Helpdesk Administrator for one of our long-standing clients who's got a passion for facilities management, and a natural flair for all things customer service related. Whether you're early in your career or bringing years of wisdom, if you're ready for a new challenge in a fast-paced, supportive environment-this is your moment to shine.\n\n🧩 What You'll Be Doing\n\nYou'll be the friendly first point of contact for all things facilities and customer support. Think of yourself as the mission control for our building and service operations.
Your day-to-day will include:\n\n📞 Answering calls and helping people with their queries like a pro\n💬 Logging helpdesk requests and making sure nothing slips through the cracks\n🛠️ Coordinating engineers and contractors to get things fixed-fast!\n🔄 Keeping clients in the loop and making sure they're smiling\n...