Hiring Manager: Gergana Pramatarova
Talent Acquisition Advisor: Sarah Dinneen
Job Code Level: CGP5
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Your Impact:
Professional Services is OpenText's consulting arm. We support customers through the installation, configuration, integration, and support of OpenText products. We deliver solutions to some of the top brand names worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team.
What the role offers:
* Gathering requirements and working with the business to understand the full objectives of their requirements.
* Mapping the business impact and identifying solutions to drive the design of changes to systems and processes.
* Development of Business Analysis materials to support requirements gathering, processes and procedure amendments, and adaptation to operating models.
* Working collaboratively with business leaders and sponsors assigned within an organization to facilitate improvements and manage the operational changes required to support the business.
* Participating in relevant governance checkpoints throughout the Transition to inform go/no decisions.
* Undertake assessments of the success of change mitigation and transformation and manage further interventions with the Business Change Lead to embed the business changes into the organization.
* Participating in project governance activities (e.g. regular status reporting).
What you need to succeed:
* Background in ITIL and Business Analysis techniques, agile methodology, and transformation to target operating models.
* Able to demonstrate excellent teamwork skills.
* Strong interpersonal and communication skills across all stakeholder levels.
* Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
* Specific knowledge of secure government operations and ways of working.
* Background in Service Management Capabilities and experience working with Service Management toolsets.
* Experience working with personnel in a cross-organization environment is highly desirable.
* The successful candidate must currently hold and maintain a high level of Security Clearance in the UK.
This is a hybrid role, and the successful candidate will be required to work from Gloucester or London on an ad-hoc basis.
One last thing:
Join us in shaping the future of enterprise solutions at OpenText. Your expertise and leadership will not only drive revenue but also foster positive relationships with customers and peers alike. If you’re ready to make a significant impact in the world of technology, we want to hear from you.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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