Description To support the day-to-day management of a high-volume resort food court in the premium dining section, ensuring safe, efficient and high-quality service across multiple outlets.
The premium Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations KPIs Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards General Duties & Key Accountabilities Operational Management Support daily operation of the food court and all outlets within it.
Ensure service areas are fully prepared and staffed for trading periods.
Monitor service flow and step in to resolve operational issues.
Maintain high standards of cleanliness, presentation and food safety.
Support peak service periods and high guest volumes.
Assist with queue management and guest flow to enhance experience.
Coordinate with kitchen and outlet teams to ensure smooth service.
Team Leadership Supervise and support supervisors and team members on shift.
Lead shift briefings and ensure clear communication.
Support rota planning aligned to demand and budget.
Coach team members to deliver excellent service and efficiency.
Support recruitment, onboarding and training.
Guest Experience Ensure a welcoming and efficient service for all guests.
Handle guest queries and complaints professionally.
Support improvements based on guest feedback.
Maintain accessible and family-friendly service standards.
Be visible and proactive on the floor during service.
Financial & Stock Control Support labour cost control and efficient staffing.
Monitor waste and support cost-saving initiatives.
Support delivery of promotions and upselling opportunities.
Health, Safety & Compliance Ensure compliance with food safety and hygiene standards.
Support allergen and dietary requirement processes.
Support audits and inspections.
Ensure all team members hold required training and certifications.
Collaboration Work closely with other F&B venues, kitchens and operations teams.
Support resort-wide events and peak periods.
Deputise for the Food Court Manager when required.
Key Knowledge/Experience & Qualification Requirements Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings and weekends Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin's At Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.