Overview
This regional role will focus on delivery clinical expertise, training and support to healthcare professionals in the Neonatal hospital setting. You will be the clinical point of contact within the assigned region, working closely with your sales and field service peers to drive adoption of our product portfolio, customer satisfaction and adoption of our technology to improve outcomes of the smallest and most vulnerable patients.
Main Duties and Responsibilities
Clinical Support and Training
* Deliver product training, education and in-field support to consultants, nurses, respiratory therapists and your sales peers.
* Support product evaluations, demonstrations and installations within the NICU environment
* Provide on-site troubleshooting and clinical guidance as and when needed
Customer Engagement
* Act as a trusted clinical advisor for customers in your region
* Gather and communicate clinical feedback and share with your line manager and product management teams
* Build strong relationships with key opinion leaders and NICU staff
Cross-functional Collaboration
* Partner with the commercial team to support sales activities through clinical expertise and demonstrations
* Collaborate with field service engineers to resolve clinical/technical issues
* Provide clinical insights to inform product management team to drive continuous improvements
Education and Events
* Support workshops, study days and events in your region and occasionally throughout the UK and Ireland
* Contribute to the development of training materials, clinical guidelines and best practice resources
Compliance and Quality
* Ensure all activities align with company policies, industry standards and regulatory requirements
* Maintain up-to-date knowledge of neonatal ventilation, oxygen therapy and clinical practices
Additional Information
* This role will require travel to healthcare settings across the country to provide training, consultations, and attend meetings.
* Flexibility in working hours may be needed to meet the demands of the role.
Management Responsibilities
None
Experience and Qualifications Required
Mandatory
* Registered Nurse, Respiratory Therapist, or other relevant healthcare qualification.
* Minimum of 2 years of experience in neonatal care, with a focus on respiratory support and ventilation management.
* Proven experience working with neonatal ventilators and providing expert advice in neonatal intensive care units (NICU).
Desirable
* A Master\'s degree in a related field is preferred.
* Previous experience in education, training, or leading clinical teams is highly desirable.
Key Skills and Competencies
* In-depth knowledge of neonatal ventilation equipment, techniques, and clinical guidelines.
* Strong leadership, communication, and interpersonal skills.
* Ability to deliver educational programs effectively to diverse healthcare teams.
* Analytical skills to assess clinical practices and outcomes and recommend improvements.
* Research-oriented mindset with an ability to contribute to the development of clinical evidence in neonatal care.
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