Sales Operations Executive
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30 am - 5:00 pm
We are Citation. We have been delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Our mission is to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and enjoy their work.
The Citation Group is seeking a detail-oriented and proactive Sales Operations Executive to join our fast-paced Contact Centre team. This role offers an opportunity to support our internal finance operations during our international growth.
Key responsibilities include:
1. Review recorded customer calls to assess appointment quality against standards.
2. Share call recordings with colleagues to support training and improvement.
3. Manage inbound lead administration and allocation.
4. Answer inbound customer calls professionally.
5. Handle appointment cancellations and update systems accordingly.
About you:
* Confident, proactive, with a positive attitude.
* Comfortable handling challenges over the phone.
* Great listener with attention to detail.
* Eager to learn and improve.
* Experience in sales or contact centres is a bonus.
* Organised, reliable, and adept with admin tasks.
* Values excellent customer service.
* Effective communicator and team player.
Why join us? If you enjoy keeping things on track behind the scenes and have an eye for detail, this role offers full training, ongoing support, and great benefits. Whether starting out or building on experience, this is a place to grow and make an impact.
Perks include:
* 25 Days of Holiday + bank holidays
* Birthday Day Off
* Extra holiday for post-wedding celebrations
* Support for growing families
* Private healthcare
Join our vibrant team and help us maintain high standards in our operations!
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