What it's like to work at Landmark:
We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer:
1. Competitive salary
2. 25 days’ holiday plus bank holidays, with optional 5 days unpaid leave per year
3. Annual lifestyle allowance of £300 to put towards an activity of your choice
4. Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter
5. Private Health Insurance – currently via Vitality
6. Group Income Protection Scheme
7. Matched funding for Charitable fundraising
8. Cycle to Work scheme and Gym Flex scheme
9. Internal coaching/mentoring system throughout your time here
10. Focus on training and career progression
11. Family friendly policies
12. Free parking
The Opportunity:
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
13. Being the first point of contact for IT support activities for our internal customers
14. Managing and prioritising your workload via our ITSM Tools
15. Keeping your customers updated via all communication methods to manage expectations
16. Supporting the wider IT Department ensuring the smooth function of our systems and processes
17. Onboarding new people to the company (hardware and account provision)
18. Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
19. Ensuring our EUC compliance levels meet our high standards
20. Keeping our Asset management system UpToDate
21. Keeping all knowledge base support documentation up to date
22. Occasional Visits to other offices located in the United Kingdom to provide physical support
About You:
To be considered for the role you will need to have:-
23. ITIL V4 Foundation or
24. Previous Service/Support Desk experience
25. Exposure to Microsoft 365 Admin Centre, AD
26. Good customer service skills
27. Self-motivated
28. Excellent time management & request\ticket management
29. Strong technical support skills and experience
30. Excellent communication skills with the ability to communicate technically at all levels